Shipping policy

Effective immediately. This Shipping Policy explains delivery fees, timelines, processing, tracking, and exceptions for orders placed with GameslandLB. By placing an order you agree to these terms.

Delivery Areas and Fees

Inside Beirut: $2 delivery charge.

Outside Beirut: $5 delivery charge.

Free delivery promotions may be offered from time to time; promotional terms will be shown at checkout.

Delivery Times

Inside Beirut: Same‑day delivery for orders placed before the daily cutoff time.

Outside Beirut: 2–5 business days depending on destination and product availability. Delivery time estimates begin after the order has been processed and payment confirmed.

Order Processing and Cutoff Times

Order confirmation: Orders are confirmed once payment is authorized and you receive an order confirmation email or WhatsApp message.

Processing time: Most orders are processed within 2 business hours during working days. Some items (preorders, special orders, or out‑of‑stock items) may require additional processing time; you will be notified if this applies.

Same‑day cutoff: To qualify for same‑day delivery inside Beirut, orders must be placed and paid for by 2:00 PM EEST on business days. Orders placed after the cutoff will be scheduled for the next business day.

Tracking, Delivery Attempts, and Exceptions

Tracking: Once your order ships, you will receive a tracking number and delivery updates via email or WhatsApp.

Delivery attempts: Our courier will attempt delivery once. If no one is available to receive the order, the courier will leave a notice and attempt redelivery or arrange pickup according to their policy. Additional delivery attempts may incur extra charges.

Exceptions: Delivery times and fees may vary for bulky items, limited‑edition products, or remote locations. Weather, public holidays, or unforeseen events may also affect delivery times. GameslandLB is not responsible for delays caused by third‑party couriers beyond our control.

Returns, Exchanges, and Failed Deliveries

Failed delivery: If delivery fails due to incorrect address or unavailability, you may be charged for redelivery. If the order is returned to us, a refund will be issued minus original delivery fees once the item is received and inspected.

Returns and exchanges: Our standard Returns Policy applies. Items must be returned in original condition and packaging within the timeframe specified in our Returns Policy. Refunds for returned items exclude the original delivery charge unless the return is due to our error or a defective product.

Contact and Support

Need help? Contact our support team via WhatsApp or the Contact Us page for delivery questions, address updates, or urgent requests.

Business hours: Support is available during store hours; response times may vary outside business hours.

GameslandLB reserves the right to update this Shipping Policy. Continued use of the site after changes implies acceptance of the revised policy.